Privacy Policy

Introduction

Mariner Group Pty Ltd trading as Mariner Engineering (ABN: 39 675 250 361) is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and protect your personal information.

By using our website or services, you consent to the collection and use of your personal information as described in this Privacy Policy.

1. What Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and postal address
• Business Information: Company name, ABN, vessel details, and service history
• Employment Information: Resume, qualifications, work history (for job applications)
• Technical Information: IP address, browser type, device information, and website usage data collected through analytics tools
• Communication Records: Correspondence via email, phone, or our website contact forms
• Service Information: Details about marine services requested, parts ordered, and service bookings

2. How We Collect Information

We collect personal information through:

• Direct interactions when you contact us, request services, or submit inquiries
• Online forms including service bookings, parts quotes, and job applications
• Phone calls and email correspondence
• Website analytics tools (Google Analytics or Plausible Analytics)
• Cookies and similar tracking technologies on our website
• In-person visits to our Spotswood facility

3. How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: To provide marine servicing, repairs, parts supply, and related services
• Communication: To respond to inquiries, provide quotes, and communicate about your services
• Business Operations: To process bookings, manage appointments, and maintain service records
• Employment: To assess job applications and contact potential candidates
• Marketing: To send newsletters, promotional materials, and service updates (with your consent)
• Website Improvement: To analyze website usage and improve user experience
• Legal Compliance: To comply with legal obligations and protect our rights

4. Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service Providers: Third-party providers who assist us in operating our business (e.g., Resend for email services, MYOB for accounting)
• OEM Partners: Volvo Penta, Yanmar, and other manufacturers when necessary for warranty claims or technical support
• Legal Authorities: When required by law or to protect our legal rights

We ensure that any third parties we work with are bound by confidentiality obligations and comply with Australian privacy laws.

5. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. Our security measures include:

• Secure storage of physical and electronic records
• Access controls and password protection
• Secure communication channels (SSL/TLS encryption)
• Regular security assessments and updates

Important: We do not store credit card information on our website. We do not process payments directly through our website.

6. Cookies and Website Analytics

Our website may use cookies and similar technologies to enhance your browsing experience and analyze website traffic. We may use Google Analytics or Plausible Analytics to collect information about how visitors use our website.

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

7. Marketing Communications

With your consent, we may send you marketing emails and newsletters about our services, special offers, and industry news. You can opt out of marketing communications at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Contacting us directly using the details below

Even if you opt out of marketing communications, we may still send you service-related messages (e.g., booking confirmations, service updates).

8. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Complaint: Lodge a complaint about how we handle your personal information

To exercise these rights, please contact us using the details below.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Service records and business documents are retained in accordance with Australian tax and business record-keeping requirements.

10. Third-Party Websites

Our website may contain links to third-party websites (e.g., Volvo Penta, Yanmar). We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with a revised "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

13. Privacy Complaints

If you believe we have breached the Australian Privacy Principles, you can lodge a complaint with us. We will investigate your complaint and respond within a reasonable timeframe.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Phone: 1300 363 992
• Email: [email protected]